Contact Information Loriano.eu

Office Address (no visiting address or showroom)

Loriano International Ltd 
 28 "Mois Levi" Street, floor 3, office 6
9000 Varna
Bulgarije

Phone

Phone Hours:

HelpdeskChat

Email

Payment Information

Company Information

Through our online store, privacy-sensitive data, also known as personal data, is processed. Loriano International Ltd considers the careful handling of personal data of great importance. Therefore, personal data is carefully processed and secured by us. In our processing, we adhere to the requirements set by privacy legislation. This means, among other things, that:

• We clearly state the purposes for which we process personal data. We do this through this privacy statement;
• We limit our collection of personal data to only the personal data necessary for legitimate purposes;
• We first ask for your explicit consent to process your personal data in cases where your consent is required;
• We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• We respect your right to access, correct, or delete your personal data upon your request.

Loriano International Ltd is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

Use of Personal Data

When using our online store, we obtain certain information from you. This can be personal data. We only store and use the personal data provided directly by you, in the context of the service you requested, or which is clearly provided to us for processing.

We use the following data for the purposes mentioned in this privacy statement:

• Name and address details
• Telephone number
• Billing address
• Email address

Registration

You must register for certain parts of our online store. After registration, we store the personal data you provided via the username you chose. We store this data so you do not have to re-enter it each time and to contact you regarding the execution of the agreement.

We will not provide the data linked to your username to third parties unless necessary for the execution of the agreement you enter into with us or if required by law. In case of suspected fraud or misuse of our online store, we can hand over personal data to the competent authorities.

Processing Orders

When you place an order with us, we use your personal data to process it. If necessary for proper processing, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Contact Form and Newsletter

Our online store offers the possibility to ask questions via a contact form, where you are asked to fill in various details to handle your question. You choose which data you provide. The data you send us will be kept as long as the nature of the form or the content of your email requires for the complete response and handling thereof.

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link to unsubscribe. Your email address will only be added to the list of subscribers with your explicit consent.

Location Data

If necessary for the service, we may collect location data (GPS) from you. Your permission will be requested at the time.

These location data can also be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data can also be used by, for example, Google or Apple themselves. We have no influence on this. We recommend that you read the relevant privacy statements of the respective provider.

Publication

We do not publish your customer data.

Advertisements

Our online store displays advertisements.

Provision to Third Parties

We may pass on your data to our partners. These partners are involved in the execution of the agreement.

Social media buttons are included in our online store. The administrators of these services collect your personal data.

Cookies

Our online store uses cookies. Cookies are also placed via third parties engaged by us.

When you visit our online store for the first time, a notification is displayed in which we explain why we use cookies. Your further use of our online store is interpreted as consent to this use of cookies.

You are free to disable cookies through your browser. However, please note that it is possible that our website will no longer function optimally.

We have made agreements with third parties that place cookies about the use of the cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (please note that these can change regularly).

Google Analytics

We use Google Analytics to keep track of how visitors use our online store. We have entered into a processor agreement with Google to make arrangements for the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and we anonymize the IP addresses.

Security

We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

• Access to personal data is protected with a username and password
• We use secure connections (Secure Sockets Layer or SSL) that shield all information between you and our website when you enter personal data

Retention Periods

The personal data described above is retained as long as necessary to process your orders, including warranty. We then store data for a maximum of one year for the statistical purposes described. The data is then deleted unless there is a legal obligation that requires longer retention (such as the seven-year fiscal retention obligation for payment data).

Third-Party Websites

This privacy statement does not apply to third-party websites that are connected to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.

Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes.

Access and Modify Your Data

For questions about our privacy policy or questions regarding access to and changes to (or deletion of) your personal data, you can contact us at any time using the details below.

You can also send us a request to view, modify, or delete these data. You can also submit a request to export data that we use with your consent, or provide a reasoned statement that you want us to restrict the processing of personal data.

To prevent misuse, we may ask you to adequately identify yourself. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request that we change or remove the data.

1. General Information

These Terms and Conditions (hereinafter referred to as "Terms") govern the access and use of the website www.loriano.eu (hereinafter referred to as the "website") owned by Loriano International Ltd (hereinafter referred to as "we", "us", or "Loriano"), located at 28 "Mois Levi" Street, floor 3, office 6, 9000 Varna, Bulgaria. Loriano International Ltd is registered with the Bulgarian Chamber of Commerce under number 207665517 and its VAT number is BG207665517. For any inquiries, please contact us at support@loriano.eu or by phone at +31(0)76 760 2878. Our customer service via phone is available Monday to Friday from 08:00 to 11:30 and 12:30 to 17:00. Our HelpdeskChat is available 24/7. By accessing and using our website, you (hereinafter referred to as the "user" or "customer") agree to comply with these Terms in full.

2. Products and Services

Loriano offers a variety of products through our website. All information regarding products, including descriptions, prices, and availability, is subject to change without notice. We strive to ensure that the information provided on the website is accurate and up to date, but we do not guarantee the accuracy or completeness of such information.

3. Purchase Process

To make a purchase on our website, the user must follow these steps: Product Selection: The user must select the products they wish to purchase and add them to the shopping cart. Order Confirmation: The user must review the order summary and provide shipping and billing information. Payment: The user must complete the payment using the available payment methods. Purchase Confirmation: Once the payment is made, the user will receive an order confirmation email.

4. Prices and Payments

All product prices are indicated in euros and include the applicable VAT. Shipping costs are not included in the product prices and will be added to the total order amount based on the delivery address and the selected shipping method. We accept various forms of payment, including credit/debit cards and other electronic methods.

5. Shipping and Deliveries

We ship to various locations within Europe. Delivery times vary depending on the location and the selected shipping method. We make every effort to meet estimated delivery times, but we are not responsible for delays caused by circumstances beyond our control.

6. Right of Withdrawal

In accordance with European Union regulations, the user has the right to withdraw from the purchase within 30 days from the date of receipt of the product, without the need for justification. To exercise this right, the user must notify us of their decision to withdraw through an unequivocal statement (e.g., a letter sent by post or email) to: Loriano International Ltd 28 "Mois Levi" Street, floor 3, office 6 9000 Varna Bulgaria Email: support@loriano.eu

The user must return the products in perfect condition, without undue delay and, in any case, no later than 30 days from the date on which they communicate their decision to withdraw. The direct costs of returning the products will be borne by the user. Once the products are received, we will refund the amount paid, including delivery costs (except for additional costs resulting from the user’s choice of a delivery method other than the least expensive standard delivery method offered by us), within 14 days. We offer a national return option within the entire EU in collaboration with Returnless, making the return process simpler and more efficient for our customers.

7. Warranties and Returns

All products offered on our website are covered by the legal warranty of conformity as provided by applicable law. In the case of defective or non-conforming products, the user has the right to request repair, replacement, price reduction, or termination of the contract, as appropriate.

8. Personal Data Protection

At Loriano, we are committed to protecting the personal data of our users. All personal information provided during the purchase process will be treated in accordance with our Privacy Policy, available on our website.

9. Intellectual Property

All content on the website, including texts, images, graphics, logos, icons, software, and any other materials, is protected by intellectual property rights and is the exclusive property of Loriano or its content providers. Reproduction, distribution, modification, or unauthorized use of such content is prohibited.

10. Applicable Law and Jurisdiction

These Terms are governed by Bulgarian law. In case of dispute, the parties submit to the jurisdiction of the courts of the Bulgaria, expressly waiving any other jurisdiction that may correspond to them.

11. Modifications to the Terms

Loriano reserves the right to modify these Terms at any time. The modifications will be effective from their publication on the website. Continued use of the website by the user after the publication of the modifications constitutes acceptance of such modifications. For any queries or concerns regarding these Terms, you can contact us through our contact form on the website or by sending an email to support@loriano.eu.

Date of last update: 22-05-2024 These Terms and Conditions have been drafted in compliance with the applicable laws in the Bulgaria and the regulations of the European Union.