We offer various secure and easy payment methods to ensure a smooth checkout process. On this page, you will find all the information about the available payment options, how to pay safely, and which payment methods best suit your needs.
Do you have any questions about payment or need assistance completing your order? Feel free to contact our customer service—we're happy to help!
What payment methods do you accept?
We offer a variety of secure and easy payment methods to ensure a smooth checkout process. Below is an overview of all available payment options:
1. iDEAL
Pay securely and directly via your own bank. iDEAL is supported by most Dutch banks and is a fast and reliable payment method.
2. Credit Card (Visa, MasterCard, American Express)
We accept all major credit cards. Your payment is securely processed using the latest encryption technologies, ensuring your data is well protected.
3. PayPal
Pay easily and securely without sharing your financial details. You can check out using your PayPal balance, a linked bank account, or a credit card.
4. Apple Pay
Apple users can conveniently pay via Apple Pay. Complete your payment quickly and securely using your iPhone, iPad, or Mac.
5. Google Pay
Android users can use Google Pay to check out effortlessly with their stored payment details.
6. Bancontact
Widely used and secure payment method in Belgium, allowing customer to pay directly via their bank.
7. Klarna Pay Later
With Klarna, you can receive your order first and pay later. The maximum spending limit is € 750, subject to approval by Klarna.
8. Bank Transfer
Prefer to transfer the amount yourself? You can choose a bank transfer. Please note that your order will only be processed once the payment has been received, which may take a few working days.
Important information
Additional fees may apply to certain payment methods. Any surcharges will be clearly displayed during checkout.
We strive to make your payment process as secure and smooth as possible.
Do you have any questions about our payment methods or need help completing your order? Feel free to contact our customer service – we’re happy to assist you!
How can I get a copy of my invoice?
We understand how important it is to have an invoice — whether it's for your records, a return, or business purposes. It's easy to find your invoice, whether or not you have an account.
If you have an account
Did you create an account before placing your order? Then you can download your invoice anytime. Here’s how:
Go to our website.
Click on “Account” in the top right corner and log in.
Go to “My Orders.”
Find the relevant order and click on “View Order.”
Click “Download Invoice.”
Your invoice will then be saved as a PDF file so you can easily store or print it.
If you ordered without creating an account
No worries! The invoice is automatically sent to the email address you provided at checkout.
Here’s how you can find it:
Check your inbox for the email with the invoice.
Try searching for keywords like “invoice” or the name of our store.
Didn’t receive an invoice?
If you haven’t received the invoice:
Make sure you entered the correct email address with your order.
Also check your spam or junk folder.
Try searching your inbox using terms like “invoice,” “receipt,” or our store name.
Still can’t find your invoice?
Feel free to contact our customer service team and provide the following details:
Your order number
The email address you used for the order
We’ll be happy to send you the invoice again.
What should I do if my payment didn’t go through?
Don’t worry — failed payments can happen for several reasons. Follow the steps below to identify the issue and successfully complete your order.
1. Check if your order was placed
To confirm whether your payment went through:
Check your inbox for an order confirmation email
Log into your customer account and check under “My Orders”
If you checked out as a guest, use the “Track Your Order” tool on our Customer Service page. Enter your email address and the order number shown on the confirmation screen
Important: If you didn’t receive a confirmation email and the order doesn’t appear in your account or via guest tracking, your payment likely failed and the order was not processed.
2. Verify your payment details
Incorrect or incomplete information is one of the most common causes of failure. Please check the following:
If paying by credit or debit card:
Card number, expiration date, and CVV
Billing address matches what your bank has on file
All required fields were filled in at checkout
Card is enabled for online and international transactions
Card has not been blocked by your bank for security reasons
If paying via PayPal:
You are logged into the correct PayPal account
The linked card or bank account is valid and active
There are no account restrictions or holds
You completed all steps, including any 3D Secure or identity verification
If using Apple Pay or Google Pay:
You are signed into the correct Apple ID or Google Account
The selected card in your wallet is active
Your device is verified (Face ID, Touch ID, or passcode)
Billing address in your wallet matches the checkout form
Browser or device permissions are granted for payment
If paying via Klarna:
Klarna approved the transaction (they may decline it based on their criteria)
Your personal and billing details are correct
You haven’t exceeded your Klarna spending limit
You meet Klarna’s age, region, and eligibility requirements
If paying via bank transfer:
The reference number provided at checkout was used
IBAN and account number were entered correctly
Payment was made within the required timeframe
Please allow 1–5 business days for your bank to process the transfer
3. Try again
Sometimes the issue is temporary. You can:
Retry the payment using the same or a different payment method
Start a new checkout session by refreshing the page or clearing your browser’s cache
Try a different browser (like Chrome, Safari, or Firefox) or switch devices
4. Technical issues during checkout
You may experience:
A blank page or freeze after confirming payment — often caused by your bank’s 3D Secure verification
A delay in returning from your bank’s site to our checkout page
What to do:
Wait a few minutes before trying again
Avoid clicking “Back” or closing the page too early
Check your email or account to confirm whether the order went through before retrying
5. Check with your payment provider
The payment may have been declined due to:
Daily transaction limits
Restrictions on online or international payments
Insufficient funds
A failed 3D Secure verification
Contact your bank or payment provider to check if the transaction was blocked or rejected.
6. Still need help?
If you're still unable to complete your payment, feel free to contact our customer service team. Please include:
The email address used at checkout
The payment method you tried
A brief description of the issue
Any relevant error messages or screenshots
We’ll look into the issue and help you finalize your purchase as soon as possible.
Select your country:
Loriano.eu | Copyright 2006 - 2025 | All rights reserved | Cookies