We ensure that your order is delivered to you quickly and carefully. Below you will find all information about our delivery methods, including parcel post and pallet transport.

Parcel delivery

Orders shipped via parcel post will be delivered by a parcel company. On the day of shipment, you will receive a track & trace code, allowing you to easily track your order.

Not at home upon delivery?

No problem! Your package will be delivered to the nearest pickup point. You can collect it the next business day.

Drop-off permission

If you give permission for the package to be left without a signature, you accept full liability for any loss or damage. We therefore advise against choosing this option.

Delivery days

Parcel services deliver from Monday to Saturday, except on national holidays.

Many of our products are available from stock. The current stock status is displayed on the product page.

Orders placed before 23:00 (if indicated) will be delivered the next day, except on Sundays.
For some products, an order must be placed before 15:00 for next business day delivery.

Pallet transport delivery

Larger orders are shipped via pallet transport through our external carriers Transmission BV or Dachser. You will also receive a track & trace code on the day of shipment.

Delivery to the front door

Your order will be delivered to the (first) front door on the ground floor. Please note that you are responsible for any vertical transport (e.g., to a higher floor).

Not at home upon delivery?

If no one is present on the agreed date, we will contact you to arrange a new delivery appointment. Please note: in this case, additional costs may apply.

Do you have questions about the delivery of your order? Feel free to contact our customer service. We are happy to assist you!

We do our best to deliver your order as quickly as possible. On the product detail page, you will find the estimated delivery time.

Ordering multiple items?

Dependence on suppliers

Order on time!

Do you have questions about delivery times? Feel free to contact our customer service, we are happy to help!

We understand that picking up your order in person might seem like a faster or more convenient option — especially if you live nearby or need your item quickly. However, at this time, we do not offer pickup from our warehouse.

All orders placed through our webshop are delivered directly to your chosen address or a nearby parcel point. This allows us to provide fast, reliable, and secure delivery — without requiring you to coordinate a pickup time or visit a physical location.

Why we don’t offer local pickup

We operate as a 100% online business with centralized logistics, designed for speed, efficiency, and reliability. By focusing on direct shipping rather than local pickups, we can:

• Ship orders straight from our warehouse to your door — as fast as possible

• Offer consistent parcel and pallet delivery

• Avoid delays, coordination issues, or human errors common with in-person handovers

• Maintain optimal stock flow without needing physical customer access to the warehouse

The benefits of direct shipping

Choosing direct delivery means you don’t have to worry about logistics — we handle everything for you. Here’s how you benefit:

• Fast dispatch — Many products are in stock and ship within 24 hours

• Convenient tracking — You’ll receive a tracking link as soon as your order leaves our warehouse

• Flexible delivery options — Choose home delivery or a pickup point that works best for you

• No travel needed — Save time and fuel — your order comes to you

• Secure packaging — Professionally packed and handled with care by trusted couriers

• No waiting lines, no paperwork — Receive your item without needing to queue or sign forms

Have questions about delivery?

If you're wondering about shipping times, costs, or how to track your order, feel free to explore our Shipping & Delivery FAQs or contact our customer support team — we're happy to assist you.

Parcel Shipping

Shipping costs vary by country. We offer free shipping within the Netherlands and Belgium on orders over €100.

For orders to other countries, shipping costs apply when the order exceeds €200 or €250, depending on the destination. The exact shipping costs will be displayed during checkout.

Pallet Transport

For larger items that cannot be shipped via parcel post, we use pallet transport. This service is available within the EU, and specific rates apply. The exact shipping costs will be calculated and shown at checkout.

If you have any questions or need further information about our shipping costs, our customer service team is happy to assist you! Feel free to contact us.

We’re sorry to hear that your order arrived damaged. We understand how frustrating this can be and are committed to resolving the issue as quickly and smoothly as possible. Please follow the steps below so we can help you right away.

What to Do if Your Order Arrived Damaged

1. Report the Damage Promptly
Please notify us of any damage as soon as possible, ideally within 48 hours of delivery. This helps us take action quickly and efficiently.

2. Log in to Your Account
Head to our website and log in with your account details. Under your order history, locate the affected order for quick reference.

3. Use the Helpdesk Chat
Click on the Helpdesk Chat icon (found at the bottom right of the page or in your account) and select "Report Damage."
This is the fastest way to get assistance.

4. Upload the Required Photos
To properly assess the situation, please upload the following images:

• Clear close-up of the product damage

• Full photo of the outer packaging

• Photo of the shipping label (DPD or PostNL) on the package

• Photo of the inner packaging (e.g., foam, wrapping)

• Photo of the opened package from above showing the contents and inner protection

• Optional: Extra angles to better visualize the extent of the damage

5. Wait for Our Response
Once your report is submitted, our team will review everything and get back to you as soon as possible with the next steps. This may include sending a replacement or offering another solution tailored to your situation.

Suspect a Manufacturing Defect?

If the damage seems to be caused by a manufacturing defect rather than shipping, please also reach out via the Helpdesk Chat or submit a service request. We’ll work with you to find a suitable resolution.

Still Have Questions?

Don’t hesitate to contact us. Our friendly customer support team is happy to help and ready to assist you every step of the way.

We understand how frustrating it can be to receive an incomplete delivery. While our warehouse team carefully checks and scans every item before dispatch, occasionally items may arrive separately or be packed in ways that aren’t immediately obvious.

Before contacting us, please follow these quick checks:

1. Check if your order is being delivered in multiple shipments

You can verify this by:

• Reviewing your order confirmation email to see if multiple shipments are indicated

• Checking your tracking information to confirm if additional packages are listed or still in transit

2. Inspect all packaging carefully

• Look inside the packaging of sinks, taps, or other bulky products

• Check for any stickers, labels, or notes indicating that smaller items are included within larger packages

3. Not expecting another delivery? Report within 48 hours

• This helps us resolve the issue quickly and efficiently.

Please provide:

• Your order number

• A list of the missing item(s)

• Photos of the packaging and contents received

We will investigate promptly and arrange a replacement or appropriate solution.

Need help?

We understand how disappointing it is to receive an item that’s not what you ordered. While our warehouse team carefully checks every package before dispatch, mistakes can occasionally happen. Don’t worry — we’re here to resolve this quickly for you.

Important: Please report any incorrect items within 48 hours of receiving your order. This allows us to process your claim efficiently and ensure a smooth resolution.

1. Double-check the product and packaging

Before contacting us, please:

• Compare the article number (SKU) on the product or packaging with the item listed in your order confirmation.

• Inspect all packages carefully. Smaller items or accessories may be packed inside larger boxes. Open and check all boxes thoroughly.

2. Review your order confirmation

Log into your account, or check your confirmation email if you ordered as a guest, to:

• Confirm exactly what you ordered.

• Ensure that a similar item from your order hasn’t been mistaken for the correct one (such as variations in size or color).

3. Contact us — We’ll sort it out

If you still believe you’ve received the wrong item, contact us via email or live chat within 48 hours.

To speed up the process, please include:

• Your order number.

• A brief description of the incorrect item received.

• The product’s article number shown on the packaging label.

• Photos of:

  • The item you received.

  • The product label or barcode.

  • The outer packaging, including the shipping label.

4. What happens next

Once we receive your details:

• We will investigate the issue with our warehouse team.

• If a mistake is confirmed, we’ll arrange for the correct item to be sent out as soon as possible.

• If necessary, we’ll provide instructions and a prepaid label to return the incorrect item.

How long does it take?

We aim to resolve such cases within 2-3 business days after receiving your information. The delivery of your replacement will follow standard shipping times, depending on stock availability.

Need assistance?

If you’re unsure about the process or need further clarification, contact our customer service team. We’re here to ensure you receive exactly what you ordered, with minimal hassle.

We appreciate your understanding and will make sure to set things right quickly.