We ensure that your order is delivered to you quickly and safely. On this page, you will find all the information about our shipping methods, delivery times, and shipping costs. We also explain how to track your order and what to do in case of delays or delivery issues.
Do you have any questions about the delivery of your order? Feel free to contact our customer service—we're happy to help!
Delivery of your order
We ensure that your order is delivered to you quickly and carefully. Below you will find all information about our delivery methods, including parcel post and pallet transport.
Parcel delivery
Orders shipped via parcel post will be delivered by a parcel company. On the day of shipment, you will receive a track & trace code, allowing you to easily track your order.
Not at home upon delivery?
No problem! Your package will be delivered to the nearest pickup point. You can collect it the next business day.
Drop-off permission
If you give permission for the package to be left without a signature, you accept full liability for any loss or damage. We therefore advise against choosing this option.
Delivery days
Parcel services deliver from Monday to Saturday, except on national holidays.
Many of our products are available from stock. The current stock status is displayed on the product page.
Orders placed before 23:00 (if indicated) will be delivered the next day, except on Sundays.
For some products, an order must be placed before 15:00 for next business day delivery.
Pallet transport delivery
Larger orders are shipped via pallet transport through our external carriers Transmission BV or Dachser. You will also receive a track & trace code on the day of shipment.
Delivery to the front door
Your order will be delivered to the (first) front door on the ground floor. Please note that you are responsible for any vertical transport (e.g., to a higher floor).
Not at home upon delivery?
If no one is present on the agreed date, we will contact you to arrange a new delivery appointment. Please note: in this case, additional costs may apply.
Do you have questions about the delivery of your order? Feel free to contact our customer service. We are happy to assist you!
Shipping costs
Parcel Shipping
Shipping costs vary by country. We offer free shipping within the Netherlands and Belgium on orders over €100.
For orders to other countries, shipping costs apply when the order exceeds €200 or €250, depending on the destination. The exact shipping costs will be displayed during checkout.
Pallet Transport
For larger items that cannot be shipped via parcel post, we use pallet transport. This service is available within the EU, and specific rates apply. The exact shipping costs will be calculated and shown at checkout.
If you have any questions or need further information about our shipping costs, our customer service team is happy to assist you! Feel free to contact us.
Delivery times
We do our best to deliver your order as quickly as possible. On the product detail page, you will find the estimated delivery time.
Ordering multiple items?
Please note that the delivery time of your order is determined by the product with the longest delivery time.
Dependence on suppliers
While we strive for fast and reliable delivery, we are partially dependent on our manufacturers and suppliers. In exceptional cases, a delay may occur that is beyond our control. As a result, we cannot always fully guarantee the indicated delivery times.
Order on time!
Do you need your order by a specific date? We recommend ordering well in advance to avoid any potential delays.
Do you have questions about delivery times? Feel free to contact our customer service, we are happy to help!
Can I pick up my order?
We understand that picking up your order in person might seem like a faster or more convenient option — especially if you live nearby or need your item quickly. However, at this time, we do not offer pickup from our warehouse.
All orders placed through our webshop are delivered directly to your chosen address or a nearby parcel point. This allows us to provide fast, reliable, and secure delivery — without requiring you to coordinate a pickup time or visit a physical location.
Why we don’t offer local pickup
We operate as a 100% online business with centralized logistics, designed for speed, efficiency, and reliability. By focusing on direct shipping rather than local pickups, we can:
Ship orders straight from our warehouse to your door — as fast as possible
Offer consistent parcel and pallet delivery
Avoid delays, coordination issues, or human errors common with in-person handovers
Maintain optimal stock flow without needing physical customer access to the warehouse
The benefits of direct shipping
Choosing direct delivery means you don’t have to worry about logistics — we handle everything for you. Here’s how you benefit:
Fast dispatch — Many products are in stock and ship within 24 hours
Convenient tracking — You’ll receive a tracking link as soon as your order leaves our warehouse
Flexible delivery options — Choose home delivery or a pickup point that works best for you
No travel needed — Save time and fuel — your order comes to you
Secure packaging — Professionally packed and handled with care by trusted couriers
No waiting lines, no paperwork — Receive your item without needing to queue or sign forms
Have questions about delivery?
If you're wondering about shipping times, costs, or how to track your order, feel free to explore our Shipping & Delivery FAQs or contact our customer support team — we're happy to assist you.
Damaged delivery? We're here to help!
We’re sorry to hear that your order arrived damaged. We understand how frustrating this can be and are committed to resolving the issue as quickly and smoothly as possible. Please follow the steps below so we can help you right away.
What to Do if Your Order Arrived Damaged
1. Report the Damage Promptly
Please notify us of any damage as soon as possible, ideally within 48 hours of delivery. This helps us take action quickly and efficiently.
2. Log in to Your Account
Head to our website and log in with your account details. Under your order history, locate the affected order for quick reference.
3. Use the Helpdesk Chat
Click on the Helpdesk Chat icon (found at the bottom right of the page or in your account) and select "Report Damage."
This is the fastest way to get assistance.
4. Upload the Required Photos
To properly assess the situation, please upload the following images:
Clear close-up of the product damage
Full photo of the outer packaging
Photo of the shipping label (DPD or PostNL) on the package
Photo of the inner packaging (e.g., foam, wrapping)
Photo of the opened package from above showing the contents and inner protection
Optional: Extra angles to better visualize the extent of the damage
5. Wait for Our Response
Once your report is submitted, our team will review everything and get back to you as soon as possible with the next steps. This may include sending a replacement or offering another solution tailored to your situation.
Suspect a Manufacturing Defect?
If the damage seems to be caused by a manufacturing defect rather than shipping, please also reach out via the Helpdesk Chat or submit a service request. We’ll work with you to find a suitable resolution.
Still Have Questions?
Don’t hesitate to contact us. Our friendly customer support team is happy to help and ready to assist you every step of the way.
An item is missing from my order — What should I do?
We understand how frustrating it can be to receive an incomplete delivery. While our warehouse team carefully checks and scans every item before dispatch, occasionally items may arrive separately or be packed in ways that aren’t immediately obvious.
Before contacting us, please follow these quick checks:
1. Check if your order is being delivered in multiple shipments
Some orders — especially those containing items of different sizes or from separate stock locations — may arrive in more than one parcel.
You can verify this by:
Reviewing your order confirmation email to see if multiple shipments are indicated
Checking your tracking information to confirm if additional packages are listed or still in transit
2. Inspect all packaging carefully
Smaller items such as accessories, fittings, or drains are often packed inside larger boxes for protection during transport.
Look inside the packaging of sinks, taps, or other bulky products
Check for any stickers, labels, or notes indicating that smaller items are included within larger packages
3. Not expecting another delivery? Report within 48 hours
If your tracking shows that all parcels have been delivered and you're not waiting for an additional shipment, any missing items must be reported to our Customer Service team within 48 hours of receiving your order.
This helps us resolve the issue quickly and efficiently.
Please provide:
Your order number
A list of the missing item(s)
Photos of the packaging and contents received
We will investigate promptly and arrange a replacement or appropriate solution.
Need help?
If you're unsure or want peace of mind, don’t hesitate to contact us — we’re always happy to assist and ensure you receive everything you ordered.
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