We ensure that your order is delivered to you quickly and carefully. Below you will find all information about our delivery methods, including parcel post and pallet transport.

Parcel delivery

Orders shipped via parcel post will be delivered by a parcel company. On the day of shipment, you will receive a track & trace code, allowing you to easily track your order.

Not at home upon delivery? No problem! Your package will be delivered to the nearest pickup point. You can collect it the next business day.

Drop-off permission: If you give permission for the package to be left without a signature, you accept full liability for any loss or damage. We therefore advise against choosing this option.

Delivery days: Parcel services deliver from Monday to Saturday, except on national holidays.

Many of our products are available from stock. The current stock status is displayed on the product page.

Orders placed before 23:00 (if indicated) will be delivered the next day, except on Sundays.
For some products, an order must be placed before 15:00 for next business day delivery.

Pallet transport delivery

Larger orders are shipped via pallet transport through our external carriers Transmission BV or Dachser. You will also receive a track & trace code on the day of shipment.

Delivery to the front door: Your order will be delivered to the (first) front door on the ground floor. Please note that you are responsible for any vertical transport (e.g., to a higher floor).

Not at home upon delivery? If no one is present on the agreed date, we will contact you to arrange a new delivery appointment. Please note: in this case, additional costs may apply.

Do you have questions about the delivery of your order? Feel free to contact our customer service. We are happy to assist you!

Parcel Shipping

Shipping costs vary by country. We offer free shipping within the Netherlands and Belgium on orders over €100.

For orders to other countries, shipping costs apply when the order exceeds €200 or €250, depending on the destination. The exact shipping costs will be displayed during checkout.

Pallet Transport

For larger items that cannot be shipped via parcel post, we use pallet transport. This service is available within the EU, and specific rates apply. The exact shipping costs will be calculated and shown at checkout.

If you have any questions or need further information about our shipping costs, our customer service team is happy to assist you! Feel free to contact us.

We do our best to deliver your order as quickly as possible. On the product detail page, you will find the estimated delivery time.

Ordering multiple items?
Please note that the delivery time of your order is determined by the product with the longest delivery time.

Dependence on suppliers
While we strive for fast and reliable delivery, we are partially dependent on our manufacturers and suppliers. In exceptional cases, a delay may occur that is beyond our control. As a result, we cannot always fully guarantee the indicated delivery times.

Order on time!
Do you need your order by a specific date? We recommend ordering well in advance to avoid any potential delays.

Do you have questions about delivery times? Feel free to contact our customer service, we are happy to help!

Damage Upon Delivery

Have you noticed damage to an item upon delivery? Please report this as soon as possible, preferably within 48 hours, so we can resolve the issue quickly for you.

How to Report Damage?
You can easily report your damage via our Helpdesk Chat (bottom right of the page).

Which Photos Do We Need?
To properly assess your report, we ask you to provide the following photos:

• Clear photo of the damage to the product
• Full photo of the outer packaging
• Photo of the DPD or PostNL shipping label on the packaging
• Photo of the inner packaging
• Photo of the opened package (from above), clearly showing the contents and protective inner packaging

Damage Due to a Manufacturing Defect?
If the damage is caused by a manufacturing defect, please also contact our customer service. You can submit a service request, and we will work with you to find a suitable solution.

Do you have any questions? Feel free to contact us, we are happy to help!