With us, you can easily and quickly place your order. On this page, you will find all the information about the ordering process, from finding the right product to completing your purchase. We explain how to place your order, what delivery options are available, and how to track your order.
Do you have any questions about ordering or need assistance with your purchase? Feel free to contact our customer service—we're happy to help!
How do I place an order?
Ordering with us is quick and easy
Our ordering process consists of four clear steps where you decide how you want it. Your order is only finalized after the order confirmation, allowing you to adjust everything to your preference beforehand.
1. Select your products
Click Add to Cart to add an item.
Need more than one item? Change the quantity in your cart.
Do you want to continue shopping? Click Continue Shopping
Changed your mind? Click X to delete an item
2. Choose your shipping method
Select the delivery option that suits you best:
Parcel Delivery - Standard shipping for eligible items.
Pallet Transport - For items too large for standard shipping.
Pickup at a collection point - Available for standard size items.
Have you chosen a shipping method? Click Proceed to Order.
3. Enter your address details
New customer? Enter your information, You can also create an account by checking the Account box - we recommend this for easy tracking of your order in your Dashboard
Existing customer? Log in with your email and password. Forgot your password? Click Forgot your password to receive a reset link by email.
Fill in your delivery address in the Your details section, this information is mandatory for delivery, and fields marked with an asterisk (*) must be complete.
Finished entering your details? Click Next Step.
4. Choose your payment method
You can pay using the following methods:
iDEAL online banking
Advance payment via bank transfer
VISA or Mastercard via secure connection
Bancontact
ApplePay
GooglePay
PayPal
Klarna (up to a maximum of €750)
5. Order confirmation
At this stage, you will receive an overview of your order. Check all information carefully. Once confirmed, you will receive an order confirmation email with the details of your purchase.
As soon as your order is shipped, we will send you a tracking link to track your delivery.
Track the status of your order
Tracking your order is quick and easy. You can check your order status either through your account or without an account.
1. Track Your Order Without an Account
If you don’t have an account, you can still check your order status easily:
Click "Search" to view the current status of your order.
2. Track Your Order via Your Account
If you have an account, you can track your order through your Customer Dashboard.
Go to our website and log in using your email and password.
Didn’t create an account when placing your order? You can register using the same email address used for your order.
3. Access Your Orders
Click on "My Account" in the top right corner of the main menu.
In the "My Orders" section, you can view the current status of your order and check your order history.
4. Track Your Delivery
You can check your order progress at any time, from processing to delivery.
Once your order is shipped, you will receive a tracking link to follow your package.
If you need any assistance or more information, our customer service team is happy to help!
Important: Wait to schedule installation until delivery is complete
We understand how exciting it is to plan your kitchen or bathroom project, but to avoid unexpected issues, we strongly advise not booking any plumber, installer, or contractor until your order has been delivered and checked.
Although we always strive for fast, reliable shipping, delays or product issues can sometimes happen due to external logistics partners or supplier constraints.
Why this is important:
Your product might arrive later than expected due to shipping or stock delays.
You’ll want to inspect the product upon arrival to ensure it’s complete and in perfect condition.
Planning ahead without the product in hand can lead to extra installation costs or rescheduling fees.
Please note:
We cannot reimburse any costs associated with third-party services (such as plumbers or fitters), nor can we offer compensation for missed appointments or project delays.
We appreciate your understanding and cooperation — and we’re always here to help if you need updates about your order or help coordinating the next steps!
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