Product Exchange

Yes, in most cases it is possible to exchange a product. The process is as follows:

Returning the Original Product

• Return the product you wish to exchange through our regular return process.
• Once we have received and processed the return, the purchase amount will be refunded.

Placing a New Order

• Order the desired product again through our webshop.
• This ensures fast delivery and avoids any waiting time.

If you have any questions about exchanging a product, feel free to contact our customer service, we are happy to assist you!

No Physical Showroom

We are an online webshop and do not have a physical showroom, store, or display area. This means you can easily and comfortably discover and order our products from the comfort of your own home. 

Unsure about a purchase?

We understand that online shopping can sometimes be tricky since you can't see or touch the products beforehand. That's why we offer a flexible return policy:

• You can view your order at home, at your convenience.
• If the product isn’t quite what you expected, no problem! You can return it within 30 days of receipt, no questions asked.

Need Help?

If you have any questions about our products, the ordering process, or need assistance with making a choice, our customer service is always here for you! Feel free to contact us, and we will be happy to assist you. 

Yes, both consumers and companies can place orders with us.

At this time, we do not yet offer business customers the option to purchase on account. Companies interested in ordering five or more products can easily request a quote via our Helpdesk Chat.

Coming Soon: B2B Partner Program!

We are currently working on a B2B partner program that will allow business customers to benefit from exclusive advantages, such as special discounts and personalized support. Keep an eye on our website for updates!

If you have any questions or would like to request a quote, please feel free to contact our customer service—we’re happy to help!

We offer at least 2 years of factory warranty on all our products. This warranty covers manufacturing defects and gives you extra peace of mind with your purchase.

What is covered under the warranty?

• Manufacturing defects

What is not covered under the warranty?

• Normal wear and tear
• Damage from use
• Damage caused by external factors (for example, moisture, drops, or misuse)

The exact warranty period may vary by brand or product. Got any questions about the warranty for a specific product? Feel free to contact our customer service—we're happy to help!

Why is this an advantage?

• Fast delivery – No long waiting times; your order is processed immediately.
• Reliable stock information – On the product pages, you always see the current number of items in stock, so you know exactly what is immediately available.

Thanks to our own stock, you can quickly enjoy your purchase. Do you have any questions about the availability of a product? Feel free to contact our customer service—we’re happy to help!

Unfortunately, it can happen that your order is delivered damaged. We understand that this is inconvenient, and we’ll ensure the problem is resolved as quickly as possible. Follow these steps to report the damage:

1. Log in to Your Account

   • Visit our website and log in with your username and password.
   • Once logged in, navigate to your order history to locate the affected order.

2. Go to the Helpdesk Chat

   • Look for the Helpdesk Chat icon in your account or at the bottom right of the website.
   • This is the quickest way to report your issue and receive support.

3. Report the Damage

   • Start a chat conversation and select the “Report Damage” option.
   • Briefly describe the damage and clearly mention the order in question.

4. Upload Photos of the Damage
   To help us process your report quickly, please upload clear photos that include:

   • Damage of the product: Show the specific areas where the product is damaged.
   • A full photo of the outer packaging: Ensure the entire box or outer packaging is visible.
   • A photo of the shipment label: Include a clear image of the shipping label on the packaging.
   • Inner packaging: Capture the protective material inside the box.
   • Opened package from above: Provide a photo taken from above that clearly shows the contents along with the inner protective packaging.
   • Additional angles: Include extra images from different angles to give a comprehensive view of both the damage and the packaging.

5. Wait for Further Instructions

   • After you’ve reported the damage and uploaded the photos, our team will assess your case immediately.
   • We will contact you as soon as possible with further instructions, which may include sending a replacement product or providing another suitable solution.

We strive to resolve any issues with damaged deliveries quickly and to your satisfaction. If you have any questions, please don’t hesitate to reach out via the Helpdesk Chat or customer service – we’re here to help!

We understand how important it is to stay updated on the status of your shipment. Follow the steps below to get your query resolved as efficiently as possible.

1. Track your shipment
   • Use the tracking code you received after your package was shipped.
   • Visit the courier’s website and enter your tracking code to view the most up-to-date status and location of your shipment.

2. Contact the courier service directly
   • If you need more detailed information than what is available online, contact the courier service's customer support.
   • They are best positioned to provide you with the latest information on your shipment.

3. Gather the necessary information
   • Make sure you have your tracking number and other relevant shipping details on hand before contacting the courier service.
   • This will help them address your query more quickly and accurately.

4. Need further assistance? We're here for you!
   If you are unable to reach the courier service or if your problem hasn't been resolved, you can contact us for further assistance:

   • Log in to your account
     • Log in to your account by visiting our website and signing in with your username and password.
     • Go to your order history to find the relevant order.
   • Open the Helpdesk Chat
     • Look for the Helpdesk chat icon in your account or at the bottom right of the site.
     • This is the fastest way to report your issue and get support.
   • Report a lost shipment
     • Start a chat and select the "Lost Shipment" option.
     • Briefly describe the problem and clearly indicate the details.

We strive to resolve any issues with lost deliveries to your satisfaction. Please note that resolution times may vary depending on the courier's timeframe for processing claims. If you have any questions, don't hesitate to contact us via the Helpdesk Chat or customer support – we're here to help you!

Yes, absolutely! Thank you for your interest in our products. If you want to order more than 5 items, we’ll be happy to provide you with a detailed, personalized quote. To help you quickly and accurately, please follow the instructions below.

For customers with an account

Log in to your account
• Visit our website and log in using your username and password.
• Check your order history if needed.

Open the helpdesk chat
• Find the helpdesk chat icon in your account or at the bottom right of the site – this is the fastest way to contact us.

Request a quote
• Start a chat and choose the option “I want a quote for more than 5 products.”
• Provide a detailed list of the products you’re interested in (including item numbers and quantities).
• Include your billing information: full name, company name (if applicable), VAT number (if applicable), and your full billing address.
• If your delivery address is different from your billing address, add that too.

Don’t have an account yet?

• Don’t worry, it’s quick and easy to create one.
• Click on "account" in the top right corner of our website and select "register."
• Choose whether you’re an individual or a business and fill in your details, email, and a password.
• Click "register." That’s it!

Once we receive your information, we’ll promptly prepare your personalized quote and provide you with all the necessary details to complete your order. If you have any questions or need further assistance, don’t hesitate to contact us via the helpdesk chat or our customer service – we’re happy to help!