You have the option to cancel your order. We kindly ask you to inform us as soon as possible, including your order number. The sooner we receive your request, the greater the chance that we can stop the processing of your order.

Important Conditions

• Orders that are already in the processing stage cannot be canceled. In that case, you can return the items after receiving them. Please refer to our return policy for more information.
• Any shipping costs for the return shipment are at your own expense and will not be refunded.
• In the case of a successful cancellation, your payment obligation is voided, and any payments already made will be refunded as soon as possible. The refund period may vary depending on the payment method used.

Cancellation by Us

In some cases, we may have to cancel an order, for example, when:

• The item is not available.
• The address details are incorrect or incomplete.

In such cases, your payment obligation is voided, and any payments already made will be fully refunded.

Do you have any questions about canceling your order? Feel free to contact our customer service, we are happy to assist you!

Returns

We strive to make your shopping experience as smooth as possible. If you wish to return an item, we offer a simple and transparent return process in collaboration with Returnless. Below, we explain step by step how to arrange your return.

How does the return process work?

1. Register your return

• Go to our returns page via Returnless
• Enter your order number and email address to look up your order.
• Select the items you wish to return and provide the reason for the return.

2. Receive your return label

• After registration, you will receive a return label via email.
• Print the return label and attach it to the package you want to return.

3. Send the package

• Take the package to a post office or drop-off point.
• Make sure the package is well-packed to prevent damage during transport.
• Request a shipping receipt and keep it until your return is fully processed.
• We recommend choosing the insured shipping option via Returnless so that you can claim damages from the carrier if needed. 

4. Processing your return

• Once we have received and inspected your return, we will send you a confirmation email.
• Depending on your original payment method, the purchase amount will be refunded to your account within a few days, or we will offer you a replacement product.

Return Policy

You can return your order within 30 days after receipt, provided the following conditions are met for a full refund:

• The product(s) must be in original condition and undamaged.
• The product(s) must not have been used.
• The product(s) must be clean.
• The product(s) must not have been installed or assembled.
• All accompanying assembly materials (if applicable) must be in the original packaging, along with manuals and accessories.
• Items must be returned within 30 days of delivery.

Please note

• Customized products and hygiene products cannot be returned.

Important

If the product is damaged or if the return shipment is not prepaid, depreciation fees may apply, which will be deducted from the refund amount.

Return Costs

In collaboration with Returnless, we offer an affordable return service. The costs for returns are clearly communicated during the registration process.

Customer Service

If you have any questions about returns or need assistance with registering your return, feel free to contact our customer service. We are happy to help!

Do I need to return my product in its original packaging?

Yes, if you are returning your product within the satisfaction guarantee, we ask that you do so in the original packaging. This ensures the product remains in good condition and may potentially be given a second life.

Don’t have the original packaging anymore, or is it damaged? No problem. We will assess the condition of the product and the packaging and determine if there is any potential depreciation in value.

How should I package my product for return?

To prevent damage during transport, we recommend carefully packaging the product:

• Use a sturdy package, preferably the original box.
• If you no longer have the original packaging, ensure a good alternative packaging with sufficient protection.
• Place the product in a strong outer box (for example, a shipping box) and seal it securely.

Ready to ship?

• Print your shipping label and attach it visibly to the box.
• Take the package to a post office or drop-off point.

By packaging your product carefully, you will avoid damage during transport and ensure the return is processed smoothly.